Gen Z’s Authentic Communication Revolution

Gen Z’s influence on communication at work isn’t limited to pictorial symbols like emojis; it’s a fundamental change in how people speak and write in professional settings. This generation prefers informal, relaxed slang and conversational language to traditional formalities. Say goodbye to “Regards” and “Thank you”—instead, you’ll hear “See ya,” “Got it,” or “Thanks a bunch,” even in emails or chats with managers.

The Breakdown of Traditional Corporate Formality
Casual and conversational tone: Gen Z favors a tone that resembles everyday speaking rather than stiff, scripted corporate jargon. This creates a sense of authenticity and approachability.

Slang and abbreviated phrases: Words like “BTW” (by the way), “FYI” (for your information), “OMG” (oh my god), or phrases like “Let’s circle back” and “On it” have become common, replacing longer, more formal expressions.

Reduced emphasis on formal salutations and closings: Instead of “Dear Mr. Smith” or “Sincerely,” you’ll often find “Hey team,” “Cheers,” or simple sign-offs like “Catch you later.”

Why This Matters in the Corporate World
According to SHRM and Forbes, this departure from traditional language norms:

Builds a more inclusive culture: Casual speech reduces power distance, encouraging open dialogue across levels.

Speeds up communication: Informal language gets straight to the point, ideal for the fast-paced digital workplace.

Enhances engagement: Employees feel more comfortable and valued when communication feels human rather than robotic.

Gallup reports that workplaces adopting this more relaxed, authentic communication style see higher employee engagement and retention—critical in today’s talent-competitive environment.

Balancing Informality and Professionalism
While this language shift creates flexibility and connection, organizations still need guardrails to maintain clarity and respect:

Context matters: Informal language may be fine within teams but requires moderation when communicating with clients or executives.

Cultural sensitivity: What’s casual and friendly in one culture can be seen as disrespectful in another — training is essential.

Clear communication policies: Establish guidelines to help employees understand when and how informal language and slang fit within company communications.

“Language is the dress of thought.” — Samuel Johnson

Gen Z’s new dress for workplace language may be casual and slang-filled, but underneath, it’s crafted for connection, clarity, and collaboration — the true purpose of communication.

References
https://www.forbes.com/councils/forbescommunicationscouncil/2021/08/09/here-is-how-gen-z-is-changing-the-way-we-communicate/
https://www.forbes.com/sites/dianehamilton/2025/07/03/how-generational-emoji-use-creates-communication-confusion-at-work/