The Rise of the ‘Anti-Goal’: What Happens When We Stop Measuring Success?
In 2018, Starbucks closed 8,000 stores for racial bias training after a high-profile incident in Philadelphia. While the gesture aimed to address systemic issues, critics questioned whether a half-day workshop could truly dismantle ingrained biases. This moment captures a growing tension in organizational culture: Can we solve complex human challenges through checklists and metrics alone?…