Accenture, a global technology firm, faced challenges with employee retention and engagement, particularly among new hires. Recognizing the importance of an effective onboarding process, the company implemented a comprehensive and structured onboarding program aimed at improving new employee integration and satisfaction. This case study explores the strategies and outcomes of the Corporation’s revamped employee onboarding process.
In 2022, Accenture experienced a high turnover rate among new hires, with 25% of employees leaving within their first year. An internal survey revealed that many new employees felt unsupported, uninformed, and disconnected from the company’s culture. In response, the HR team at Accenture decided to overhaul the existing onboarding process, focusing on a holistic and structured approach to new employee integration.
The new onboarding program at Accenture consisted of the following key elements:
Pre-boarding: HR began sending new hires a welcome package two weeks before their start date. The package included company information, a personalized welcome message, and an outline of the onboarding process.
Orientation: New employees attended a full-day orientation on their first day, which covered company history, values, and organizational structure. They also received an overview of benefits, policies, and key resources.
Mentorship: Each new hire was paired with an experienced employee who acted as a mentor, providing guidance, support, and encouragement throughout the onboarding period.
Training: A tailored training plan was developed for each new employee, addressing both role-specific skills and broader company competencies.
Team Integration: New hires were invited to team-building events and departmental meetings to foster connections with colleagues and cultivate a sense of belonging.
Check-ins: HR conducted regular check-ins with new employees at the 30-, 60-, and 90-day marks to address concerns, provide feedback, and evaluate progress.
After implementing the new onboarding process, Accenture observed the following results:
Retention: The turnover rate among new hires decreased from 25% to 15% within one year.
Engagement: Employee engagement scores among new hires improved by 25%, as measured by the company’s internal engagement survey.
Time to Productivity: The average time for new hires to reach full productivity decreased from 4 months to 2.5 months.
Employee Satisfaction: The overall satisfaction rate of new employees increased from 60% to 85% according to post-onboarding surveys.
Accenture revamped onboarding program resulted in significant improvements in employee retention, engagement, and satisfaction among new hires. By focusing on comprehensive and structured support, the company successfully enhanced the integration process for new employees, contributing to a more positive work environment and increased productivity. This case study demonstrates the importance of an effective onboarding process and its potential impact on overall organizational success.