Why is Close Communication Important at Work?

Close and managed communication between employees, managers and CEOs is essential in all companies. Read more: The Importance of Social Engagement at Workplace.

“Communication is the key mechanism for achieving integration and coordination of the activities of specialized units at different levels in the organization,” Professor Mirjana Radovic  Markovic.

In 2020 Gallup reported that only 13% of employees strongly agree that the leadership of their organizations communicates effectively with all employees in the organization. At the same time 57% surveyed companies in the U.S. and Canada didn’t have a long-term internal communication strategy in 2018. Furthermore research confirms correlation between employees satisfaction with organizational communication and their productivity.

Great working vertical and horizontal information flow provides many essential benefits. Get to know why close communication is important at work and why every organization needs to achieve and maintain it.

Time economy and works done in deadlines

Effective communication saves precious time and leaves more space for punctuality. Employees early receive information about tasks, details and deadlines. So they can accurately plan their work. And employees feel free to ask questions avoiding delay.

28% employees in Computing Technology Industry Association’s survey said that poor communication was the cause of projects not being completed in their original deadlines

Created collaboration and innovations 

Close communication might turn into a strong collaboration between managers and employees. Regular information and both-way feedback flow promotes employee higher involvement, turning them into stakeholders organizations rely on. 

Close internal communication and regular updates motivate and improve engagement said 85% surveyed workers. As a result employees aren’t afraid to share their ideas and real job experience at their current workplace. 48% of surveyed C-suit managers pointed to increased rates of innovation answering questions about the most important benefits from greater levels of collaboration.

Minimised information vacuum

Close communication reduces the information vacuum by transmitting official and actual information at the right time and also promoting access to the information employees need through the organization’s communication channels. 

Close both-way information flow will help employees avoid negative emotions and unnecessary time consumption. Survey report highlights the biggest communication stressors. 58% employees experienced ineffective and incorrect information tools, 43% respondents didn’t receive enough communication from the company and 36% respondents didn’t know where to find information they needed to do their work.

Improved team relationship

Employees build positive professional, collegial and friendly relationships with people they work together with. Team members create strong trust in others even working remotely. 

Managed and developed close communication helps to listen to each other and also avoid misunderstanding,stress and potential conflicts. It’s easier for employees to work in groups where they belong and all are introduced with the company’s goals. United employees work better and achieve higher results. Strongly engaged work teams achieve 21% higher profitability and show 59% less turnovers.

Smoother change process

Mainly changes are inevitable as society and business environment changes by years. But cear, simple, honest and effective communication promotes a smoother process of organizational changes and innovations implementation. Employees receive important information timely, have time to adjust them and ask all possible questions.

Close communication is essential in all organizational levels and provides improvements starting from employee relationships to change processes. Close communication’s role will grow even more. According to a LinkedIn report, communication is one of the most in-demand skills for the future of work. And 85% surveyed employees see effective communication as one of the organization’s provided benefits.